In 2014, a new retail offering for Prime members launched called Prime Pantry. It was a new benefit, giving Prime members exclusive access to low-priced, everyday essentials in everyday sizes. You could get big-box retailer discounts without buying huge quantities. Prime Pantry gave customers the opportunity to add hundreds of new center-aisle grocery items to Amazon’s retail selection. Customers could buy as much or as little as they wanted and have items conveniently delivered to their home.
The core objectives for this assignment involved communicating these key program attributes:
The branding/personality for this store including color/font/image guidelines and style.
Building a plan for generating Prime Member awareness for Pantry (exclusive store for Prime Members)
Clearly convey the benefits of the Pantry Store in a way that engages customers – price/value/convenience
Helping customers understand weight-based shopping - $5.99 for 45 pounds (at launch). Now there is no fee for orders over $35.
The key target audience groups:
PRIMARY: Working busy parents with kids who are juggling multiple responsibilities
SECONDARY: Customers who don’t want to lug heavy items from stores and where space is an issue (urban dwellers, pet owners, older folks)
TERTIARY: Single or Couples with no kids who stock up infrequently
As the lead designer and Creative Director for this program, my team focused on storefront messaging, photo art direction, interstitial copy, merchandising templates, homepage promotional banners, box, and packaging tape design, and the explainer video for the launch.
Creative Director - Hafiz Huda
Senior UX Designer - Lisa Maya
Art Director - Annette Rotz
Video Director - Vincent McAninch
I worked on a variety of logo concepts, taglines and search badges.
Early layout concept for the pantry cart experience.
Early UI explorations of showcasing your box being filled up as you shopped. My team partnered with a brilliant UX Designer who owned the challenge of visually communicating space and weight to customers.
I designed the box and the smaller box illustration on the lid.
I created a variety of box tape designs as well.
Samples from the initial photo shoot. I handled the photo art direction for this first batch of hero placements.
Big hero shot from our studio kitchen set.
I also created a series of templates for rotational graphics that could be updated quickly for merchandising.
Sample pages from the brand book.
Amazon homepage gateway placement.
The about page for Prime Pantry had the launch explainer video.